I got a frantic call on Saturday morning while I was doing my opening tasks for the day. Laura, the woman on the other end of the phone sounded desperate. I had a cancellation for 10am and thought I would use the time to catch up on some paper work, but I never pass up the opportunity to repair a cut gone bad, it's sooooooooooooo satisfying. I asked Laura if she could be in by 10 and it was settled. When I saw her, I couldn't imagine how someone could take money for doing something like this to a person'a hair. Anyway, I blended everything and took some of the heaviness out. She left the salon a much happier woman than the one who called earlier. And for me, it was a great way to start the day.
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